Refund Policy

1. Overview

This Refund Policy outlines the terms and conditions under which refunds are provided for QRBolt services. All refund requests are processed through Paddle.com, our authorized payment processor and Merchant of Record.

2. Refund Eligibility

2.1 Yearly Subscriptions

We offer a 30-day money-back guarantee for yearly subscription plans. You may request a full refund within 30 days of your initial purchase or renewal, provided that:

• The refund request is made within 30 days of the purchase date
• You have not exceeded reasonable usage limits during the refund period
• The refund is not requested for abuse or fraudulent activity
• You have not previously received a refund for the same account

2.2 Monthly Subscriptions

Monthly subscriptions are generally non-refundable once the billing period has begun. However, we may consider refunds on a case-by-case basis for:

• Technical issues that prevent service usage
• Billing errors or duplicate charges
• Service outages lasting more than 24 hours
• Other exceptional circumstances at our discretion

2.3 Free Trial Period

If you cancel during a free trial period, no charges will be applied and no refund is necessary. You will retain access to the service until the end of your trial period.

3. Refund Process

To request a refund, please follow these steps:

1. Contact Paddle.com customer support directly through their support channels
2. Provide your order number and account information
3. Explain the reason for your refund request
4. Allow 5-10 business days for processing

Paddle.com Contact Information:
Visit paddle.com/support for direct assistance with refund requests.

4. Refund Processing

Once your refund request is approved:

• Refunds will be processed within 5-10 business days
• The refund will be credited to your original payment method
• Your account access will be terminated upon refund processing
• You will receive confirmation via email from Paddle.com

Processing times may vary depending on your payment method and financial institution.

5. Non-Refundable Items

The following items are generally non-refundable:

• Usage-based charges that have already been incurred
• Custom development or consulting services
• Third-party integrations or add-ons
• Refunds requested after the 30-day period for yearly subscriptions
• Accounts terminated for violation of Terms of Service
• Refunds for accounts with excessive usage or abuse

6. Cancellation vs. Refund

Cancellation: You can cancel your subscription at any time through your account settings. Cancellation will prevent future charges but does not automatically entitle you to a refund for the current billing period.

Refund: A refund request is separate from cancellation and must be made through Paddle.com's support channels. Refunds are subject to the terms outlined in this policy.

7. Chargebacks and Disputes

If you initiate a chargeback or dispute with your bank or credit card company instead of following our refund process, we may:

• Immediately suspend or terminate your account
• Provide transaction records to your financial institution
• Dispute the chargeback if we believe it is unwarranted
• Refuse future service to your account

We encourage you to contact Paddle.com support first to resolve any billing issues before initiating a chargeback.

8. Currency and Exchange Rates

Refunds will be processed in the same currency as the original transaction. If currency exchange rates have changed between the time of purchase and refund, the refund amount may differ from the original charge due to exchange rate fluctuations.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be communicated to users via email or through the service.

The refund policy in effect at the time of your purchase will apply to your transaction.

10. Contact Information

For refund-related inquiries, please contact Paddle.com directly:

For general questions about QRBolt services, you can contact us:

11. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable Canadian consumer protection laws. If you are located in a jurisdiction that provides additional consumer rights, those rights remain in effect.